Valiant Enterprises warrants this product, when properly applied and operated in accordance to its capabilities and instructions, to be free of defects in material and workmanship for a period of 12 months from the original date of purchase. Our customer service centre can be contacted on 1300 082 526 or [email protected]
If during the warranty period the product becomes defective by reasons of materials or workmanship, Valiant Enterprises shall at its discretion, repair or replace the product or provide an equivalent product, free of charge of labour and materials, at the premises of an Authorised Service Centre, subject to the Warranty Conditions.
Shipping & Delivery
Do you ship internationally?
Yes, we can ship internationally. Please keep in mind that international shipping rates will apply. Please get in contact via our contact form for more information.
How long does delivery take?
Delivery time-frames are within 3-10 working days depending on your location.
Order & Payment
You can submit an order for products by completing the details required in your shopping cart and by fully completing the order and payment process. All prices are reflected in Australian Dollars and include GST where applicable. Goods supplied are new, unless otherwise specified and are not for resale.
We do not collect customer information. Once you’ve finished adding items to the shopping basket, you’ll be taken through to either PayPal where your payment will be processed securely, or your payment will be processed securely through Stripe. To view how PayPal uses your information, click here. To view the Stripe Services Agreement, click here.
In addition to the Consumer Guarantees, all new products sold by furmates.com.au are covered by the manufacturers’ warranty that accompanies the product. furmates.com.au makes no additional or independent warranty in addition to the Consumer Guarantees or those offered by the manufacturer of a product.
furmates.com.au shall under no circumstances, except where the consumer guarantees apply, be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
After delivery please check your parcel immediately. If you are missing a product, please contact our Customer Service within 48 hours of delivery. All valcobaby parcels are checked for weight irregularities. Certain items will only be replaced as missing at our sole discretion.
What is the return policy for furmates products?
Unfortunately at this time, we do not support product exchanges or returns.